State Farm® Insurance Agent Kevin Hayward
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Art Legg
September 12, 2025
5
out of
5
rating by Art Legg
"Kevin and his team were excellent to work with. He was personable, professional, and accommodating with his time. He got us a great rate and was able to tailor it to our specific needs. He was highly recommended to us and didn’t disappoint."
Bob King
September 6, 2025
5
out of
5
rating by Bob King
"We love the friendly and efficient team at this office. Our rates are great and our recent claim was handled efficiently and with care and concern."
We responded:
"Hey Bob, Thanks a lot for your awesome review! We're glad you love our friendly and efficient team. It's great to know your rates are working well for you and that your recent claim was handled with care and concern. We're here for any future needs or questions you might have. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Joan
September 4, 2025
5
out of
5
rating by Joan
"Andrea helped me today and her personal service was great! I'll be skipping the online payments - it's so much nicer to talk to a pleasant person! Thanks!"
We responded:
"Thank you, Joan! I'm happy to hear that Andrea provided you with such great personal service. We truly value the personal touch and are glad you enjoyed your experience. If there's anything else we can assist you with, just let us know!"
Sean McDonald
September 4, 2025
5
out of
5
rating by Sean McDonald
"Kevin and his team are tremendous! easy to work with, helpful and relationally driven to help you get what you need and keep your family protected. I highly recommend them to anyone."
We responded:
"Thank you, Sean! I'm happy to hear that you found our team easy to work with and helpful. It's great to know we could assist in keeping your family protected. We appreciate your recommendation! If there's anything else we can do for you, just let us know."
Christopher Newhall
September 4, 2025
1
out of
5
rating by Christopher Newhall
"I got transferred to these people without any input/say when my insurance agent retired. This office is terrible at communication (they never contacted us after we were transferred to them until a few years later when out of nowhere they decided we needed a new roof), they had us underinsured, and they apparently use the absolute worst underwriters/algorithms to determine what maintenance you need to do on your house. I found a much better agent (not State Farm) locally. I now have much better coverage with almost no rate increase, and the communication has been amazing. EDIT: In response to their response, cool, I get the underwriter thing. You still had me massively underinsured at not the best rates (I'm a layperson, I didn't know any better, and had something happened to my house I may have been financially ruined because of your agency). You still didn't communicate with me about my coverages (or even try to keep them in line with market values) a single time in the years since Gene Sanders retired, that is until your underwriters made you contact me about the age of my roof."
We responded:
"Thank you for the feedback, Chris. We are sorry you weren’t pleased with your experience. Unfortunately, underwriting requirements come from corporate, not our office, and we relayed those to you as soon as we found out. We wish you the best moving forward!"
gregory johnson
September 3, 2025
5
out of
5
rating by gregory johnson
"State Farm Insurance, the Kevin Hayward group. It was really good and was very pleased with the time they took to talk to us. And help us through this.The struggles insurance"
We responded:
"Thank you, Gregory, for sharing your experience with us! I'm glad that our team was able to take the time to assist you and guide you through the insurance process. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!"
Derik Nelson
August 29, 2025
5
out of
5
rating by Derik Nelson
"I switched insurance providers to State Farm because of Arnie Lopez and his outstanding rapport, service, and willingness to go above and beyond to secure the best rates and policies for my needs. He made himself available immediately and responded all hours of the day and night via text to make sure I was taken care of. Arnie hooked up a custom bundle to give me special policies for everything I needed and wanted, with no unnecessary add ons or hidden fees. It was fast, easy, and the rates were surprisingly LOWER than anticipated! We look forward to staying with State Farm for a long time. Whether you're looking for auto insurance, homeowners insurance, or something custom and special, Arnie can make it happen—shoutout to Kevin Hayward and his awesome team for prioritizing such care, compassion, and support of your customers, and a HUGE thank you to Arnie! 🙌🏻"
We responded:
"Thank you, Derik, for sharing your experience! I'm really happy to hear that Arnie provided such exceptional service and found the perfect policies for you. Our team is dedicated to offering personalized and attentive care, and it's great to know that Arnie made a positive impact. We appreciate your trust in us and look forward to continuing to serve your insurance needs. If you ever need anything else, don't hesitate to reach out!"
Mark Riddell
August 5, 2025
5
out of
5
rating by Mark Riddell
"Kevin and his staff were very knowledgeable and the cost to insure our autos and home was less than we were paying! Highly recommend!"
We responded:
"Thank you, Mark! I'm happy to know that our team were able to provide you with knowledgeable service and help you save on your insurance costs. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
xuejiao sun
July 31, 2025
5
out of
5
rating by xuejiao sun
"I had a great customer service with Arnie Lopez. He helped me find a better deal for both auto and home insurance."
We responded:
"Thank you, Xuejiao Sun! I'm happy to hear about your positive experience with Arnie Lopez. It's great that he was able to assist you in finding a better deal for your insurance. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Jeffrey Martin
July 31, 2025
5
out of
5
rating by Jeffrey Martin
"We always receive great, knowledgeable service from Kevin and his Team. Highly recommended!"
We responded:
"Hey, Jeffrey! Thanks so much for letting us know that you’ve had great experiences with me and the team. It means a lot to hear that our service has been helpful and informative for you. We appreciate you taking the time to share your recommendation."
Jeff Martin
July 30, 2025
5
out of
5
rating by Jeff Martin
"We always receive great, knowledgeable from Kevin and his Team. Highly recommended!"
We responded:
"Thank you, Jeff! I'm happy to know that you always receive knowledgeable service from our team. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
matthew ramirez
July 29, 2025
5
out of
5
rating by matthew ramirez
"Kevin and his group that work with him are great to communicate with and are great at saving drivers money! I went from $360/month for two cars down to $220 and I ended up with better coverage than I had before! Richard and Arnie were the ones that helped me out and they were patient with my schedule and helped me get switched over on time that worked for me. Thanks again for the great rates and great customer service!"
We responded:
"Thank you, Matthew, for sharing your experience! I'm glad to hear that Richard and Arnie were able to assist you effectively and help you save on your insurance while improving your coverage. It's wonderful to know that our team's communication and flexibility met your needs. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Courtney Sellers
July 24, 2025
5
out of
5
rating by Courtney Sellers
"This is an excellent insurance team. They take the time to go through policies, options, and really explain different scenarios. I never feel like I'm being oversold and appreciate their time and attention to detail. Patrick was extremely helpful most recently with a review of our policies. Thanks!"
We responded:
"Thank you for your review, Courtney! I'm happy to hear that our team, especially Patrick, was able to assist you with your policies. We strive to provide clear explanations and personalized service. Let us know if there's anything else we can help with!"
Madison Edminster
July 11, 2025
5
out of
5
rating by Madison Edminster
"Arnie did amazing helping us switch our home and auto insurance over to State Farm. He was fast, extremely helpful and personable!"
We responded:
"Thank you for your review, Madison! I'm happy to hear that Arnie provided such helpful and personable service while assisting with your insurance switch. We appreciate your trust in us and are here for any future needs. Let us know if there's anything else we can do for you!"
V Mistress
June 27, 2025
5
out of
5
rating by V Mistress
"Excellent crew here, incredibly helpful even in the face of great drama!"
We responded:
"Thank you! I'm happy to hear that our team was able to assist you effectively, even during challenging times. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Kyle Douglass
June 20, 2025
5
out of
5
rating by Kyle Douglass
"June 2025: I needed to follow up on my coverage and spoke with Betsy. It was fast and easy to work through the policies and was great to chat with about various considerations. This team is invested in their clients, nothing but wonderful! January 2025: Richard was amazing, fast and accommodating. He helped get me coverage while my long term provider was unable. Richard and Betsy have won a new long term client! Much easier and more pleasant to work with than my previous agency."
We responded:
"Thank you, Kyle! I'm glad to hear that Richard was able to assist you quickly and accommodate your needs. It's wonderful to know he helped you secure coverage when you needed it. We're grateful to have you with us for the long term! If you have any questions or need further assistance, feel free to reach out anytime."
Elijah Bailey
June 9, 2025
5
out of
5
rating by Elijah Bailey
"Raving fan of Patrick Johnson, he spent days being so helpful to solve a proof of insurance problem with my financing company. I will not take my business anywhere else. He’s the go to guy, finding every discount to get you a cheap rate while accommodating all your coverage needs."
We responded:
"Thank you, Elijah, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Patrick, who go above and beyond for their customers. Thank you for trusting us with your insurance needs! - Kevin Hayward - State Farm Insurance Agent"
Grant Quigley
June 3, 2025
5
out of
5
rating by Grant Quigley
"Patrick is amazing and will handle all your needs! Huge huge pleasure to work with!"
We responded:
"Thank you, Grant! I'm happy to hear that Patrick provided such a great experience and met all your needs. We appreciate your feedback and look forward to assisting you with any further insurance needs. Let us know if there's anything else we can do for you!"
brittny zepp
June 3, 2025
5
out of
5
rating by brittny zepp
"Super helpful! Listened to the unique needs I have for my family and designed the perfect plan to meet my needs"
We responded:
"Thank you, Brittny! I'm happy to hear that you found our service helpful and that we could design a plan tailored to your family's needs. Your satisfaction is important to us. Let us know if there's anything else we can do for you!"
Lisa Germer Stogner
May 29, 2025
5
out of
5
rating by Lisa Germer Stogner
"Kevin Hayward's team is the best. So helpful, polite and always ready to help you discuss any insurance needs or changes."
We responded:
"Thank you, Lisa! I'm glad to know that you find our team helpful and polite. We're here to assist with any insurance needs or changes you may have. If you need further assistance, don't hesitate to reach out!"
Mason Wilkins
May 20, 2025
5
out of
5
rating by Mason Wilkins
"Shout out to Patrice for saving my buttocks while learning to adult. I needed renters insurance real quick so I could get keys to new place early. Thanks again Patrice!! Lesson learned 😁"
We responded:
"Mason, I'm glad to hear that Patrice was able to assist you with your insurance needs! If you have any more questions or need further assistance, feel free to reach out. Enjoy your new home!"
Vince Chavez
May 20, 2025
5
out of
5
rating by Vince Chavez
"Great customer service"
We responded:
"Thank you, Vince, for your feedback! I'm happy to know you appreciated the customer service. If you have any questions or need assistance in the future, feel free to reach out."
Barbara Vaughan (Bobbie)
May 19, 2025
5
out of
5
rating by Barbara Vaughan (Bobbie)
"Andrea was so helpful and always has the biggest smile and happy demeanor. She is a sweetie, always like working with her on my insurance things."
We responded:
"Thank you, Bobbie, for sharing your experience! I'm glad to hear that Andrea's cheerful and helpful nature made a positive impact on your insurance needs. We appreciate your kind words and are always here to assist with anything you may need in the future."
Joseph Brimhall
May 15, 2025
5
out of
5
rating by Joseph Brimhall
"Great service!"
We responded:
"Thank you, Joseph! We appreciate you taking the time to share your feedback. Please don't hesitate to contact us if you have any additional questions."
Justin Stearns
May 13, 2025
5
out of
5
rating by Justin Stearns
"Kevin’s State Farm team does a great job with car insurance. Also life insurance. I’ve worked with Patrice several times and she the best!!"
We responded:
"Thank you, Justin, for sharing your experience with us! I'm happy to know that our team has been able to assist you with your insurance policies. Patrice is indeed a valuable part of our team, and we're grateful for her dedication. If you need further assistance, feel free to reach out."