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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alison Perkins

August 29, 2026

5  out of  5
rating by Alison Perkins
"Kevin Hayward State Farm gets 5 Gold Star ratings from us! Always great service!"
We responded:
"Alison, thank you for the 5 stars! I'm happy to hear that you've consistently received great service from our office. We appreciate your support!"
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Alexis Espinola

August 29, 2026

5  out of  5
rating by Alexis Espinola
"Amazing help"
We responded:
"Thank you, Alexis! I'm happy to hear you found our help amazing. We're always here if you need anything else!"
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Dianne LaMont

August 28, 2026

5  out of  5
rating by Dianne LaMont
"Kevin’s office has been very thorough, supportive and great to work with over the years!"
We responded:
"Dianne, thank you for taking the time to leave us a review! I'm happy to hear that you've found our office thorough and supportive over the years. We truly value your trust and are here to help whenever you need us. Thanks for choosing us!"
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Marie

August 27, 2026

5  out of  5
rating by Marie
"Kevin is a great agent. He really cares about his customers and community. Everyone in the office is really knowledgeable and is so helpful. There are a lot of State Farm offices to choose from but you feel the difference here."
We responded:
"Thank you, Marie! I'm really happy to hear that you feel the difference in our office and appreciate the care we put into helping our customers and community. It's great to know that our team's knowledge and support have made a positive impact. We're always here if you need anything else!"
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Crystal Miller

August 26, 2026

5  out of  5
rating by Crystal Miller
"Great genuine group of people work here. Thank you Morgan and Kevin!"
We responded:
"Crystal, thank you for taking the time to leave us a review! I'm happy to hear that you had a positive experience with our team. We are always here to help. We appreciate your support!"
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Stephanie Holzman

August 25, 2026

5  out of  5
rating by Stephanie Holzman
"Giselle took care of the changes I needed to make and is very pleasant."
We responded:
"Thank you, Stephanie! I'm happy to hear that Andrea provided you with such a pleasant experience while discussing your insurance needs. It's important to us that your account remains accurate and relevant. Let us know if there's anything else we can assist you with!"
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Erin McDonnell

August 24, 2026

5  out of  5
rating by Erin McDonnell
"Love having my local agent to check in with. Helped with so many questions when I was hit by uninsured driver. Excellent resource and easy apps"
We responded:
"Erin, I'm happy to hear that having a local agent has been helpful for you, especially during such a challenging situation. It's great to know that our resources and apps have made things easier for you. We're always here to help if you have more questions or need assistance!"
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Whitney Turpin

August 21, 2026

5  out of  5
rating by Whitney Turpin
"We have been with State Farm for a few years and our premiums have always been fair and affordable for both our vehicles and our home. The customer service is always top notch and I appreciate the personable check ins every couple months."
We responded:
"Whitney, thank you for taking the time to leave us a review! I'm happy to hear that you've found our premiums fair and our customer service top notch. We enjoy checking in with you and making sure everything is going smoothly. We're always happy to help if anything comes up."
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Stefanie Brushwood

August 20, 2026

1  out of  5
rating by Stefanie Brushwood
"I had been with State Farm for awhile and my rates continued to rise. I had NO tickets or accidents. Keep blaming it on "inflation" and cost in our state. I decided to switch to another insurance company with lower rates. I had paid for my month of insurance with State Farm already, I switched a week and a half after paying for the month due to another massive rate increase. My refund was a whopping 6 dollars!!! I smell a Rat, the math is not adding up. I do not recommend State Farm, their customer service is horrible. How they reward their good drivers who have stayed with them for years, is to keep jacking up their rates! Ridiculous!!!"
We responded:
"Hi Stefanie, we are sorry for the frustration. As I’m sure you know, our office has no control over the prices that you pay for insurance. Those are set by State Farm at a corporate level. Our office will be in touch with you today regarding your refund question. We appreciate you trusting us for your insurance and wish you the best moving forward.
"
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Sadiesoft

August 18, 2026

5  out of  5
rating by Sadiesoft
"Enjoyed working with Arnie Lopez, an Insurance Account Representative for State Farm today. He was very informative, polite and just a great guy to work with! We got a great price compared to quotes that we got from other insurance companies. Thank you Arnie at Kevin Hayward State Farm in Lacey."
We responded:
"Thank you, Sadiesoft! I'm happy to hear that Arnie provided you with such a positive experience and helped you find a great price. We strive to offer informative and friendly service, and it's wonderful to know Arnie delivered on that. We're glad to have you with us. Let us know if we can help with anything else!"
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Den Boyle-Woods

August 10, 2026

5  out of  5
rating by Den Boyle-Woods
"Came in with what I thought was a broken vehicle monitor but, no just needed to be recalibrated and that was done in seconds! Amazing but sadly so fast I forgot to take some coffee! Ha!
Thanks, Dennis"
We responded:
"Den, thank you for taking the time to leave us a review! I'm glad we could quickly recalibrate your monitor and get you back on the road. Next time, make sure to grab that coffee! We're always happy to help if anything comes up."
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James Gibbons

July 29, 2026

5  out of  5
rating by James Gibbons
"We are relatively new with these folks. Used to be with Pemco for like 20 years. Saved a lot of money switching. Good service so far."
We responded:
"James, thank you for taking the time to leave us a review! I'm glad to hear that you've been happy with the service and savings since switching to our office. We're here to make sure you continue to have a great experience. Let us know if we can help with anything else!"
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Dillon Naillon

July 29, 2026

5  out of  5
rating by Dillon Naillon
"Petrice is great. Wonderful customer service."
We responded:
"Dillon, thank you for taking the time to leave us a review! I'm happy to hear that Patrice provided you with wonderful customer service. We appreciate your feedback and support. Feel free to reach out if you need anything else!"
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Amy Lambert

July 28, 2026

5  out of  5
rating by Amy Lambert
"We have loved working with Kevin and his team, especially Kaity. Always so responsive and helpful to keep our insurance needs affordable without sacrificing coverage."
We responded:
"Thank you, Amy! I'm really happy to hear that you’ve enjoyed working with us and that Kaity has been so helpful. We always aim to provide responsive service while keeping your coverage affordable. We're always here if you need anything else!"
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Ted K

July 21, 2026

5  out of  5
rating by Ted K
"Great people , Great follow-up, Great service overall for our home and car."
We responded:
"Ted, thank you for taking the time to leave us a review! I'm happy to hear that you had a positive experience with our team for your insurance needs. We strive to provide excellent service and follow-up, and it's great to know we're hitting the mark. Feel free to reach out if you need anything else!"
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Bug Ruder

July 17, 2026

5  out of  5
rating by Bug Ruder
"Nothing but great experiences with everyone over the years at Kevin Hayward’s office; most recently I got a check-in call from his new employee Oliver. Oliver did an awesome job balancing checking in on the basics, but also just engaging me in conversation to really make sure I felt positive and comfortable with our coverage and their service. In this day of AI assistants everywhere, it was nice to have a genuinely warm conversation. Keep up the great work, Kevin Hayward State Farm crew!"
We responded:
"It was great working with you and Ben to close your mortgage loan! I'm so glad we could help you finance the house of your dreams!"
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Donald Hoefert Sr

July 16, 2026

5  out of  5
rating by Donald Hoefert Sr
"Very pleasant people knowledgeable.and helpful.Excellant company to do business with."
We responded:
"Donald, thank you for taking the time to leave us a review! I'm happy to hear that you found our team pleasant and knowledgeable. We strive to provide excellent service, and it's great to know we're meeting that goal. We're always here if you need anything else!"
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Mary Cox

July 13, 2026

5  out of  5
rating by Mary Cox
"Great people here!"
We responded:
"Thank you, Mary! I'm happy to hear you had a positive experience with our team. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if we can help with anything else!"
Profile photo of Bill McGregor

Bill McGregor

July 10, 2026

5  out of  5
rating by Bill McGregor
"They are professional, courteous, and knowledgeable as to how to best structure our insurance needs with budgetary constraints"
We responded:
"Thank you, Bill! I'm happy to know that our team was able to assist you with professionalism and courtesy. We always strive to provide knowledgeable service tailored to your needs. If there's anything else we can do for you, feel free to reach out!"
Profile photo of Cherona Hajewski

Cherona Hajewski

July 10, 2026

5  out of  5
rating by Cherona Hajewski
"Kevin is very professional and knowledgeable about all insurance products. I added several components added to my insurance coverage because of the information provided. This information had not been covered by other agents in the past. The office staff were efficient and welcoming, quick to assist. I am very pleased with being a State Farm customer, especially at this office."
We responded:
"Cherona, thank you for taking the time to leave us a review! I'm happy to hear that you found our office both professional and welcoming. It's great to know that the information we provided helped you enhance your coverage. We're glad to have you as part of our State Farm family. Let us know if we can help with anything else!"
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Nanette Berg

July 8, 2026

5  out of  5
rating by Nanette Berg
"Office is full of helpful awesome humans. Thanks for everything you all!"
We responded:
"Nanette, thank you for taking the time to leave us a review! We're happy to hear that you find our team helpful and awesome. We appreciate your kind words and support. Let us know if we can help with anything else!"
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John Guthrie

July 7, 2026

5  out of  5
rating by John Guthrie
"Fair price, good communication and service. Kevin Hayward State Farm Agency is professional and owner an active participant in community affairs."
We responded:
"Thank you, John! I'm happy to hear that you found our prices fair and appreciated our communication and service. Being an active part of the community is important to us, and it's great to know that it makes a difference. We appreciate your support!"
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Brandon

July 6, 2026

5  out of  5
rating by Brandon
"Great Service and F/U."
We responded:
"Thank you, Brandon! I'm happy to know you appreciated the service and follow-up. If there's anything else you need, feel free to reach out anytime. Thanks for choosing us!"
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Sharlene Lugenbeel

June 30, 2026

5  out of  5
rating by Sharlene Lugenbeel
"It's nice to know that you have answers to my questions and handle everything so quickly."
We responded:
"Sharlene, thank you for taking the time to leave us a review! I'm happy to know that we could provide you with the answers you needed and handle everything promptly. We're always here to help if anything else comes up!"
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Gisel Jimenez Moua

June 30, 2026

5  out of  5
rating by Gisel Jimenez Moua
"Giselle was able to provide great information and answer all my questions! Great customer service!"
We responded:
"Thank you, Gisel! I'm happy to hear that Giselle provided you with the information you needed and delivered great customer service. We appreciate your feedback and support. Let us know if we can help with anything else!"