State Farm® Insurance Agent Kevin Hayward
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bruce Walton
March 10, 2026
5
out of
5
rating by Bruce Walton
"Our experience purchasing home and auto insurance from Kevin Hayward’s State Farm Agency has been top notch. Kevin is approachable, knowledgeable, and responsive. He has an outstanding customer support staff. My recent conversation with Gisselle was informative. I appreciated her friendly, professional manner. It is great knowing that if we have a question or need that our local office is immediately available to help."
We responded:
"Thank you, Bruce, for your fantastic feedback! I'm happy that your experience with our office has been so positive. It's wonderful to know that our team has been able to assist you effectively. We're always here to help with any questions or needs you may have. Let us know if we can help with anything else!"
Tina McGovern
March 6, 2026
5
out of
5
rating by Tina McGovern
"Nice to have an agent who checks up on our needs from time to time."
Samantha Sciaccio
February 27, 2026
5
out of
5
rating by Samantha Sciaccio
"I had a wonderful experience with everyone here. Patrick was always so professional, informative and friendly!"
We responded:
"Thank you, Samantha! I'm happy to hear about your positive experience with our team. Patrick's professionalism and friendliness are truly appreciated, and I'm glad he could assist you so well. If you need anything else, feel free to reach out!"
Angela Kirkendall
February 24, 2026
5
out of
5
rating by Angela Kirkendall
"Kevin's customer service is exceptional. Thorough, quick answers to your questions! Friendly, easy to work with!"
We responded:
"Hey, Angela! Thank you for sharing your experience and for pointing out the great price. I’m so glad I could provide thorough, quick answers and make the process for your auto and renters insurance easy and friendly. I appreciate you choosing to work with me and am here anytime you need anything."
John Thompson
February 22, 2026
5
out of
5
rating by John Thompson
"Andrea, from State Farm contacted me on 2/20/2026 to update my contact information and to validate/verify the vehicles that are insured. She explained what she wanted to do and was respectful of my time. She was very helpful and polite."
We responded:
"Thank you for your feedback, John! I'm happy to hear that Andrea was able to assist you effectively and respectfully. We appreciate your kind words about her helpfulness and politeness. If you need anything else, feel free to reach out!"
Terri Turner
February 21, 2026
5
out of
5
rating by Terri Turner
"The rates are incredible but the customer service can’t be beat. Everyone from Patrick at the front desk to Patrice who takes care of my policies are incredibly knowledgeable, easy to talk to and have a clear understanding to all questions and changes I have made. I will never leave StateFarm-Kevin Hayward."
We responded:
"Teri, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Patrice and Patrick care a lot about our customers"
Carl Clinesmith
February 19, 2026
5
out of
5
rating by Carl Clinesmith
"Good to receive personal attention to our existing accounts."
We responded:
"Thank you, Carl! I'm happy you appreciated the personal attention to your accounts. Our office is committed to providing personalized service to each of our customers. Let us know if there's anything else we can assist you with!"
Ted Loran
February 18, 2026
5
out of
5
rating by Ted Loran
"Brooke was a pleasure to work with. She helped me with a paperwork issue with professionalism."
We responded:
"Thank you, Ted! I'm glad to hear you received professional assistance with your paperwork issue. We are always here to help with any future needs. Please let us know if there is anything else we can do for you!"
Jose Meza
February 16, 2026
5
out of
5
rating by Jose Meza
"Thanks to Giselle for being very kind and beyond patient with me when I came in looking to switch vehicle insurance. Would definitely recommend this location to anyone looking into a new insurance policy!"
We responded:
"Thank you, Jose! I'm happy to hear that Giselle provided you with such a positive experience. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Diego Diaz
February 16, 2026
5
out of
5
rating by Diego Diaz
"I had an outstanding experience with State Farm thanks to Giselle. She went above and beyond helping me with both my auto and home insurance, making sure I understood all my options and ultimately guiding me toward what truly works best for my needs — not just what looked good on paper. She was patient, knowledgeable, and genuinely cared about getting me the right coverage. Also, shoutout to Kevin Hayward for hiring such a great team member. It’s clear that quality service is a priority here. Highly recommend working with them if you want honest advice and excellent customer service!"
We responded:
"Thank you, Diego! I'm delighted to hear about your positive experience with Giselle. Her dedication to providing personalized and thoughtful service is something we truly value. I appreciate your kind words about our team and am glad we could assist you with your insurance needs. If you ever have more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Lona Stratton
February 13, 2026
5
out of
5
rating by Lona Stratton
"Spoke with Brooke and she was friendly and handled everything quickly and clearly."
We responded:
"Thank you, Lona! I'm glad you received friendly and efficient service. Our team is committed to ensuring a smooth experience for you. If there's anything else you need, just let us know!"
John Barksdale
February 12, 2026
5
out of
5
rating by John Barksdale
"Brooke Waller was very professional and quite easy to interact with when I called in to the office today. Thanks, Brooke, for your time and attention. John Barksdale (State Farm Customer)."
We responded:
"Hey, John! We’re so pleased to hear Brooke provided professional service and made your call to the office such a comfortable experience, and we appreciate you sharing this. I’ll be sure she sees your recognition for her time and attention, it will mean a great deal to her. Thank you for being part of our State Farm family and for taking a moment to leave a review."
xWander_Lostx
February 9, 2026
5
out of
5
rating by xWander_Lostx
"I was very happy with Kevin Hayward and his team. I went searching a few years ago for new insurance and when they called me back with a quote they met all of my needs. They were very upfront and communicated very well. I really like the staff, hey're very nice and understanding. 10/10"
We responded:
"Thank you for your fantastic feedback! I'm glad to hear that our team was able to meet your insurance needs and provide clear communication. It's wonderful that you found the staff to be friendly and understanding. If you ever need anything else, feel free to reach out!"
Kit O
February 8, 2026
5
out of
5
rating by Kit O
"Everyone we have dealt with at the Kevin Hayward State Farm office since moving to Lacey some years ago has been very helpful, efficient, and friendly in helping us. Most recently, when we bought a new vehicle this week, Brooke quickly and expeditiously assisted in preparing the new policy and getting us all the needed documents."
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that our team, especially Brooklyn, has been able to assist you efficiently and with a friendly touch. We're committed to providing excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Nancy Donohue
February 7, 2026
5
out of
5
rating by Nancy Donohue
"I had called a few insurance companies prior to calling on the state farm. I was in a situation that I needed insurance that day that hour. My responses from other insurance companies were let's say not professional or compassionate. What I realized state farm is who I was with 5 years , I called state farm on up right away. IArnie had taken the call right away.Listen to what I had to say without interrupting, asked me if I was okay. Within minutes , we were discussing which insurance would be best for me at this time. No exaggeration, within 15 minutes.I had insurance emailed it over to me , including my temporary insurance card. Arnie had mentioned that after I get settled that I should come back and get a bundle of insurance and indeed , I will. I know this sounds corny, and it's just insurance.But he knew that I needed help , and he got it , and it was just people helping people. Don't waste your time calling other places.Honestly , go to state farm and hopefully , if you're in the area , go to arnie in lacey"
We responded:
"Nancy, thank you for sharing your experience! I'm so happy to hear that Arnie was able to assist you promptly and compassionately when you needed it most. It's wonderful to know that you felt supported and received the insurance you needed quickly. We truly appreciate your trust and look forward to helping you with any future insurance needs. Let us know if there's anything else we can do for you!"
Lyndon Lariosa
February 6, 2026
5
out of
5
rating by Lyndon Lariosa
"TY, Giselle and Katie for your help. Great people handling my insurance needs and courteous too. Hi Brooke. Mahalo plenty. Lyndon Lariosa"
We responded:
"Lyndon, thank you for your kind words! I'm happy to hear that Giselle and Kaity were able to assist you with your insurance needs. I'll be sure to pass along your thanks to Brooklyn as well. If there's anything else we can do for you, just let us know!"
Kallie Moore
February 5, 2026
5
out of
5
rating by Kallie Moore
"Kevin is great and so easy to work with. He saved us a ton of $$ when we switched from our previous insurance company. The whole process was seamless and we can't thank him enough!"
We responded:
"Thank you, Kallie! I'm happy to hear that we made the transition smooth and helped you save money. We appreciate your trust and are here for any future insurance needs. Let us know if there's anything else we can assist with!"
Stephanie D
January 27, 2026
5
out of
5
rating by Stephanie D
"Beyond thankful to Kevin and his staff for helping me navigate my mother's estate. Kevin is very informative and thorough. I will absolutely recommend Kevin for any insurance needs."
We responded:
"Thank you, Stephanie! I'm happy to know that our team was able to assist you with your mother's estate. Your recommendation means a lot to us. If you have any more insurance needs or questions, feel free to reach out anytime!"
Fritzjr “Fritzjr”
January 22, 2026
5
out of
5
rating by Fritzjr “Fritzjr”
"The 5 stars are for the help I received after a call about an issue - having the issue in the first place wouldn't have rated 5stars. Had to call and correct mailing address. They even had an address in the system for a house I never bought! Sometimes I get the impression that different people are handling my account there and that sometimes things fall between the cracks. They are very pleasant to deal with though and Giselle, who answered my call said they would correct the address issues right away. Thanks!"
We responded:
"Thank you, Fritzjr, for sharing your experience! I'm glad Giselle was able to assist you with the address correction. I apologize for any confusion caused by the mix-up. We strive to ensure smooth handling of all accounts and appreciate your patience. If you have any more questions or need further assistance, feel free to reach out!"
Francois LaLague
January 19, 2026
5
out of
5
rating by Francois LaLague
"Very thoughtful review about my policy today. Always a good time talking with everyone at this office."
We responded:
"Francois, thank you for your kind words! I'm glad you had a positive experience discussing your policy with us. We always enjoy our conversations with you. If you have any more questions or need assistance, feel free to reach out anytime!"
Anthony Edwards
January 13, 2026
5
out of
5
rating by Anthony Edwards
"I would highly recommend this office. They have been quick to answer their phones, provide friendly service and were able to save me hundreds a year on my home, autos, and boat insurance. Kaity and Morgan were particularly helpful and friendly. They’re quite the duo!"
We responded:
"Anthony, thank you for your wonderful recommendation! I'm glad Kaity and Morgan were able to assist you with such friendly and helpful service. It's great to know we could help with your insurance needs. If you have any more questions or need anything else, just let us know!"
Kimberly Gosney
January 13, 2026
5
out of
5
rating by Kimberly Gosney
"Morgan and Kaity at the Kevin Hayward State Farm office in Lacey were incredibly kind, welcoming, and helpful. The entire office felt comfortable and supportive, and they were able to save me money on both my homeowners and auto policies. I had such a great experience that I’ll be returning to start a life insurance policy with them as well. Highly recommend!"
We responded:
"Thank you, Kimberly! I'm so happy to hear about your positive experience with Morgan and Kaity at our Lacey office. It's wonderful to know you felt comfortable and supported, and I'm glad we could assist with your homeowners and auto policies. We look forward to helping you with your life insurance needs too. Thanks for recommending us! Let us know if there's anything else we can do for you."
Heidi Michelle
December 19, 2025
5
out of
5
rating by Heidi Michelle
"Love these guys! Andrea did a fabulous day with a follow up the other day and they always take great care of me. Highly recommend."
We responded:
"Heidi Michelle, thank you for your wonderful feedback! I'm happy to hear that Andrea and the team are taking great care of you. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
LightlySalted
December 10, 2025
5
out of
5
rating by LightlySalted
"Kaity Duerr is amazing and helped us step by step. I've never had any problems with this agent group and they get the job done quickly!"
We responded:
"Thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Kaity cares a lot about our customers."
Kristin Griffith
November 26, 2025
5
out of
5
rating by Kristin Griffith
"The office is always available and willing to help me when needed. State Farm has been the best insurance carrier I’ve worked with over the years."
We responded:
"Kristin, thank you for your wonderful feedback! I'm happy to know that our office has been there for you whenever you needed assistance. It's great to hear that State Farm has been your preferred insurance carrier over the years. Let us know if there's anything else we can do for you!"