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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nathan KLinke

April 27, 2026

5  out of  5
rating by Nathan KLinke
"Always been very responsive and helpful throughout the years!!"
We responded:
"Thank you, Nathan! I'm happy to know that our responsiveness and assistance have made a positive impact over the years. Your support means a lot to us. Let us know if there's anything else we can do for you!"
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Glenn womack

April 24, 2026

5  out of  5
rating by Glenn womack
"Great job, enjoyed the talk we had."
We responded:
"Thank you, Glenn! I'm happy you enjoyed our conversation. It's always a pleasure to connect with our customers. If you have any more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Amir Mohseny

April 24, 2026

5  out of  5
rating by Amir Mohseny
"I was communicating over email and text messages because I am very busy they are awesome people super helpful and I am really appreciate theirs patience and thanks for all of them specially Morgan and Giselle 🙏🙏"
We responded:
"Amir, thank you for your fantastic rating! I'm happy to know that you had a positive experience with our office. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
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Joe Clements

April 24, 2026

5  out of  5
rating by Joe Clements
"Andrea did a terrific job helping me with the questions I had today!"
We responded:
"Hey Joe, thanks a bunch for the awesome review! I'm so happy Andrea could help with your questions today! If you need anything else, we're here for you. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
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dan davidson

April 24, 2026

5  out of  5
rating by dan davidson
"Always available and responsive to my requests"
We responded:
"Thank you, Dan! I'm happy to know that you find our availability and responsiveness helpful. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
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Stephanie Cross

April 23, 2026

5  out of  5
rating by Stephanie Cross
"Amazing customer service! Highly recommend Kevin and his team when it comes to auto/home insurance."
We responded:
"Thank you, Stephanie! I'm happy you had a great experience with our team. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Bubba Boo

April 23, 2026

5  out of  5
rating by Bubba Boo
"I found Kevin Hayward Insurance randomly. I have had Kevin as my State Farm agent for 15 year's. He is the best Agent I ever had. And I have had Insurance with other agencies. But State Farm is the only Insurance company I want covering me. State Farm makes me feel safe. Andrea, who work's for State Farm work's in the same office. She is such a blessing. She is very Intelligent in explaining Insurance coverage for me. But everyone in Kevin Hayward's office are very friendly and helpful and knowledgeable. I will never change Insurance Companies."
We responded:
"Thank you, Bubba Boo, for your wonderful feedback! I'm so happy to hear that you feel safe and well-covered with our services. Andrea and the rest of our team truly appreciate your kind words and are always here to assist you. If you ever need anything, don't hesitate to reach out. Thanks for being a part of our State Farm family!"
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Joseph Wood

April 22, 2026

5  out of  5
rating by Joseph Wood
"I recently had a great experience with Kevin Haward's office. They helped me navigate an extremely tricky claim and at the end of the day, I got more than I even hoped for. Special thanks to Lynn at Kevin Hayward's office for the diligence. I highly recommend these guys for auto insurance!"
We responded:
"Thank you, Joseph! I'm happy to hear about your positive experience with our office. Lynn and the team are dedicated to providing excellent service, and it's wonderful to know they could assist you with your claim. We appreciate your recommendation and look forward to helping with any future needs. Let us know if there's anything else we can do for you!"
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K M

April 21, 2026

5  out of  5
rating by K M
"Patrice explained everything throughly so I can understand all the different policies for my auto and home insurance.I’ve never had a representative like Patrice that took her time and understood where I’m coming from when it comes to insurance policies.We need more representatives like Patrice so we’re not frustrated and feel like we’re getting ripped off.She was also so sweet and very professional Thank you so much Patrice for your patience and understanding!"
We responded:
"Thank you, K M, for sharing your experience! I'm delighted to hear that Patrice was able to provide such a thorough and understanding service for your insurance needs. We truly value her dedication to ensuring our customers feel informed and supported. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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John Varner

April 17, 2026

5  out of  5
rating by John Varner
"It was great to get an update. Thanks"
We responded:
"Thank you, John! I'm happy you appreciated the update. If there's anything else you need, feel free to reach out. Thanks for choosing us!"
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Mark Hayes

April 17, 2026

5  out of  5
rating by Mark Hayes
"JUST PLAIN AWESOME! Thank you all!"
We responded:
"Thank you, Mark! I'm happy to hear you had an awesome experience with us. We appreciate your support and are here for any insurance needs you might have. Thanks for choosing us!"
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Steven Carlsberg

April 16, 2026

5  out of  5
rating by Steven Carlsberg
"We recently used Kevin Hayward and his agency to refinance our home. Kevin was ALWAYS available to assist us, representing us in each step of the process, and he continually kept us apprised of our progress. Honestly, our successful refinance could not have happened without Kevin Hayward being with us as part of our 'team'. Steve C."
We responded:
"Steve, I thought I had replied to this. Guess not! We appreciate you very much and are privileged to serve you."
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Waldo Splat

April 15, 2026

5  out of  5
rating by Waldo Splat
"The individual customer service Kevin and his team, Vanessa and Andrea, provide when you need help from State Farm make you feel like you have someone on your team. They make any claim or undertakin simple and straight forward by giving personal guidance and being easy to get ahold of."
We responded:
"Thank you, Waldo, for your wonderful feedback! I'm happy to hear that Vanessa and Andrea made your experience smooth and straightforward. Our team is dedicated to providing personal guidance and being readily available whenever you need us. Let us know if there's anything else we can assist you with!"
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shannon haley

April 15, 2026

5  out of  5
rating by shannon haley
"Easy to get insurance switched from an old car to a newer purchase. Reasonable rates and friendly service. Been with Kevin Hayward for 13 years and it's always been a pleasure."
We responded:
"Thank you, Shannon, for the amazing review. Our team works hard to provide a great insurance experience in Lacey and are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our State Farm family for the last 8 years, and look forward to continuing our relationship!"
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Kerrie Marshall

April 14, 2026

5  out of  5
rating by Kerrie Marshall
"Kevin was very informative when I got my policies, home and vehicle. When I had my accident and called for assistance, Patrice was fabulous! Was concerned for the welfare of all involved, walked me through the process and set me up for Claims to call me. I was very impressed by Patrice's overall customer service. It's becoming a lost art. Kevin should give her a raise."
We responded:
"Kerrie, thank you for sharing your experience! I'm glad to know that both Patrice and I could assist you effectively. Patrice's commitment to customer care is indeed exceptional, and your recognition of her efforts means a lot. If there's anything more we can do for you, just let us know!"
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Kiki McLaughlin

April 10, 2026

5  out of  5
rating by Kiki McLaughlin
"Always wonderful customer service. Andrea is an absolute gem!"
We responded:
"Thank you, Kiki! I'm happy to hear you consistently receive wonderful customer service from our team. Andrea truly is a gem, and we're grateful to have her. If you ever need anything else, feel free to reach out!"
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meggin

April 7, 2026

5  out of  5
rating by meggin
"Always so ready and available to help! Thank you!"
We responded:
"Thank you, Meggin! I'm happy to know you find our team ready and available to assist. We appreciate your support and are here whenever you need us. Let us know if there's anything else we can do for you!"
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tina quinby

April 4, 2026

5  out of  5
rating by tina quinby
"Very professional and knowledgeable on the policy and accounts"
We responded:
"Thank you, Tina! I'm happy to know you found our team professional and knowledgeable. We’re committed to providing excellent service and ensuring you have a clear understanding of your policy and accounts. If you have any more questions or need assistance, feel free to reach out!"
Profile photo of Larry Schiefelbein

Larry Schiefelbein

April 3, 2026

5  out of  5
rating by Larry Schiefelbein
"Quick friendly service to get my business done"
We responded:
"Thank you, Larry! I'm happy you found our service quick and friendly. We’re always here to help with your insurance needs. Let us know if there's anything else we can do for you!"
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Seph P

April 2, 2026

5  out of  5
rating by Seph P
"Very helpful and excellent customer service. They will do everything they can to help you for coverage and to save money."
We responded:
"Thank you, Seph! I'm happy to know you found our customer service excellent and helpful. We're committed to assisting with your coverage needs and finding ways to save you money. If there's anything else we can do for you, just let us know!"
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Pete Gedde

March 30, 2026

5  out of  5
rating by Pete Gedde
"Kevin has held our homeowners policy for years. We recently decided to get both home and auto all under one company. We were able to increase coverage and decrease our overall costs substantially by bundling."
We responded:
"Thank you, Pete! I'm happy to hear that bundling your policies with us has been beneficial. It's great to know that you were able to enhance your coverage while saving money. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Dan Zahody

March 28, 2026

5  out of  5
rating by Dan Zahody
"Arnie is professional, helpful, knows all the discounts in detail, and dedicated to customer / client best interest. Kevin is personable, helpful, convincing, and a great senior representative of State Farm in the Northwest."
We responded:
"Thank you, Dan! I'm happy to hear about your positive experience with Arnie. His dedication and professionalism are truly valued in our office. We appreciate your feedback and are here for any of your insurance needs. Thanks for choosing us!"
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Brent Van Manen

March 26, 2026

5  out of  5
rating by Brent Van Manen
"Patrick was wonderful - professional, efficient, thorough, and friendly. Very impressed with his outstanding assistance today. Highly recommend!"
We responded:
"Thank you, Brent! I'm happy to hear about your positive experience with Patrick. His professionalism and friendly service are truly valued here. We appreciate your recommendation and are always here to assist with any insurance needs you may have. Thanks for choosing us!"
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RICHARD FISHER

March 26, 2026

5  out of  5
rating by RICHARD FISHER
"Great service as usual from Andrea today! thank you."
We responded:
"Thank you, Richard! I'm happy to hear that Andrea provided you with great service. We appreciate your continued trust in us. Let us know if there's anything else we can assist you with!"
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Ann Frame

March 21, 2026

5  out of  5
rating by Ann Frame
"Great customer service and support!"
We responded:
"Thank you, Ann! I'm happy you appreciated our customer service and support. It's our priority to provide the best experience possible. Let us know if there's anything else we can assist you with!"