State Farm® Insurance Agent Kevin Hayward
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ted K
July 21, 2026
5
out of
5
rating by Ted K
"Great people , Great follow-up, Great service overall for our home and car."
We responded:
"Ted, thank you for taking the time to leave us a review! I'm happy to hear that you had a positive experience with our team for your insurance needs. We strive to provide excellent service and follow-up, and it's great to know we're hitting the mark. Feel free to reach out if you need anything else!"
Bug Ruder
July 17, 2026
5
out of
5
rating by Bug Ruder
"Nothing but great experiences with everyone over the years at Kevin Hayward’s office; most recently I got a check-in call from his new employee Oliver. Oliver did an awesome job balancing checking in on the basics, but also just engaging me in conversation to really make sure I felt positive and comfortable with our coverage and their service. In this day of AI assistants everywhere, it was nice to have a genuinely warm conversation. Keep up the great work, Kevin Hayward State Farm crew!"
We responded:
"It was great working with you and Ben to close your mortgage loan! I'm so glad we could help you finance the house of your dreams!"
Donald Hoefert Sr
July 16, 2026
5
out of
5
rating by Donald Hoefert Sr
"Very pleasant people knowledgeable.and helpful.Excellant company to do business with."
We responded:
"Donald, thank you for taking the time to leave us a review! I'm happy to hear that you found our team pleasant and knowledgeable. We strive to provide excellent service, and it's great to know we're meeting that goal. We're always here if you need anything else!"
Mary Cox
July 13, 2026
5
out of
5
rating by Mary Cox
"Great people here!"
We responded:
"Thank you, Mary! I'm happy to hear you had a positive experience with our team. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if we can help with anything else!"
Bill McGregor
July 10, 2026
5
out of
5
rating by Bill McGregor
"They are professional, courteous, and knowledgeable as to how to best structure our insurance needs with budgetary constraints"
We responded:
"Thank you, Bill! I'm happy to know that our team was able to assist you with professionalism and courtesy. We always strive to provide knowledgeable service tailored to your needs. If there's anything else we can do for you, feel free to reach out!"
Cherona Hajewski
July 10, 2026
5
out of
5
rating by Cherona Hajewski
"Kevin is very professional and knowledgeable about all insurance products. I added several components added to my insurance coverage because of the information provided. This information had not been covered by other agents in the past. The office staff were efficient and welcoming, quick to assist. I am very pleased with being a State Farm customer, especially at this office."
We responded:
"Cherona, thank you for taking the time to leave us a review! I'm happy to hear that you found our office both professional and welcoming. It's great to know that the information we provided helped you enhance your coverage. We're glad to have you as part of our State Farm family. Let us know if we can help with anything else!"
Nanette Berg
July 8, 2026
5
out of
5
rating by Nanette Berg
"Office is full of helpful awesome humans. Thanks for everything you all!"
We responded:
"Nanette, thank you for taking the time to leave us a review! We're happy to hear that you find our team helpful and awesome. We appreciate your kind words and support. Let us know if we can help with anything else!"
John Guthrie
July 7, 2026
5
out of
5
rating by John Guthrie
"Fair price, good communication and service. Kevin Hayward State Farm Agency is professional and owner an active participant in community affairs."
We responded:
"Thank you, John! I'm happy to hear that you found our prices fair and appreciated our communication and service. Being an active part of the community is important to us, and it's great to know that it makes a difference. We appreciate your support!"
Brandon
July 6, 2026
5
out of
5
rating by Brandon
"Great Service and F/U."
We responded:
"Thank you, Brandon! I'm happy to know you appreciated the service and follow-up. If there's anything else you need, feel free to reach out anytime. Thanks for choosing us!"
Sharlene Lugenbeel
June 30, 2026
5
out of
5
rating by Sharlene Lugenbeel
"It's nice to know that you have answers to my questions and handle everything so quickly."
We responded:
"Sharlene, thank you for taking the time to leave us a review! I'm happy to know that we could provide you with the answers you needed and handle everything promptly. We're always here to help if anything else comes up!"
Gisel Jimenez Moua
June 30, 2026
5
out of
5
rating by Gisel Jimenez Moua
"Giselle was able to provide great information and answer all my questions! Great customer service!"
We responded:
"Thank you, Gisel! I'm happy to hear that Giselle provided you with the information you needed and delivered great customer service. We appreciate your feedback and support. Let us know if we can help with anything else!"
chris nofsinger
June 30, 2026
1
out of
5
rating by chris nofsinger
"Kevin Haywards office and personnel are very nice, but I do not recommend using State Farm in Gig Harbor or Fox Island. There was a massive storm and we ended up having some roof damage with an active leak. We had 3 different contractors and roofers out to investigate and they all deemed it storm damage, however, statefarm (who didnt even climb on the roof themselves due to the pitch) hires a 3rd party guy and they deemed it normal wear and tear….. completely ridiculous. You spend all this money for coverage and when an incident happens, they just deny deny deny and make up nonsense. While we dropped the $20k to replace the whole roof, we didnt even expect them to pay for the entire roof, just help with the costs of the three areas damaged from the storm. I promise, if you go state farm, you will regret it. If you already have state farm and have an up coming claim, avoid Yusuf as your adjuster."
We responded:
"We are sorry to hear this! The agent’s office doesn’t make claim decisions, but we will reach out to the claims department to see if there is anything that can be done and follow up with you tomorrow. "
Jon Manoogian
June 26, 2026
5
out of
5
rating by Jon Manoogian
"Thankful very much"
We responded:
"Thank you, Jon! I'm grateful for your feedback and happy to know you're satisfied with our service. Let us know if we can help with anything else!"
Jean Kester
June 26, 2026
5
out of
5
rating by Jean Kester
"Kevin's office has alwayd been friendly and helpful anytime I have called them. When you call they never rush you and they make you feel very important."
We responded:
"Thank you, Jean! I'm happy to hear that our office has made you feel valued and supported whenever you reach out. We always aim to provide a friendly and attentive experience. We're always here if you need anything else!"
Sharon Hall
June 25, 2026
5
out of
5
rating by Sharon Hall
"We've been with State Farm for many years and with this particular agent for several of them. I have been so impressed with the office in Lacey. They've consistently provided knowledgeable, reliable, friendly and comprehensive service. They work with us to make sure our coverage meets our personal needs. We highly recommend this State Farm office."
Richard Kale
June 18, 2026
5
out of
5
rating by Richard Kale
"Kevin and his office are amazing and truly focused on giving honest information and customer service. If you need insurance give them a call you won’t be disappointed"
We responded:
"Thank you, Richard! I'm happy to hear that you appreciate the honest information and customer service we provide. Your recommendation means a lot to us. We're always here if you need anything else!"
cindy chavez
June 17, 2026
5
out of
5
rating by cindy chavez
"Customer service. Brooke was so helpful. Whenever I have an issue, the office is so helpful and takes care of any issues right then. More often than not, the issue is on my end. lol."
We responded:
"Thank you, Cindy! I'm glad to hear that Brooke and our team have been able to assist you promptly. We always aim to make things as smooth as possible for you. Feel free to reach out if you need anything else!"
John
June 17, 2026
5
out of
5
rating by John
"It’s insurance so keep that perspective. My experiences with the KH team have been top notch."
We responded:
"John, thank you for taking the time to leave us a review! I'm happy to hear that your experiences with our team have been top notch. We strive to provide the best service possible. Let us know if we can help with anything else!"
Paul “Fritzjr” Fahndrick
June 15, 2026
5
out of
5
rating by Paul “Fritzjr” Fahndrick
"Got great help absinthe from this team!"
We responded:
"Thank you, Fritzjr, for sharing your experience! I'm glad Giselle was able to assist you with the address correction. I apologize for any confusion caused by the mix-up. We strive to ensure smooth handling of all accounts and appreciate your patience. If you have any more questions or need further assistance, feel free to reach out!"
Denise Robins
June 11, 2026
5
out of
5
rating by Denise Robins
"Great rates great people great service"
We responded:
"Denise, thank you for taking the time to leave us a review! I'm happy to hear that you found our rates, team, and service to be great. We always aim to provide the best for our customers. Feel free to reach out if you need anything else!"
Tom Fitzgerald
June 11, 2026
5
out of
5
rating by Tom Fitzgerald
"I really enjoy working with State Farm especially Kevin Hayward‘s office. I hear it all the time. I’m so upset with State Farm or they’ll say I’m so upset with farmers and the list goes on and on and on.
Now that being said, if you were insured with State Farm, you would understand what your insurance does and doesn’t do. At Kevin Hayward’s office that couldn’t be more true. They are there to serve you! Now if you Understand the rules that apply to any insurance policy, you would find that State Farm stands out on top of all the rest"
We responded:
"Tom, thank you for taking the time to leave us a review! I'm happy to hear that you enjoy working with our office and feel well-informed about your insurance coverage. We strive to make sure our customers understand their policies and feel supported. We're always here to help if anything comes up!"
Tina Fick
June 5, 2026
5
out of
5
rating by Tina Fick
"Had to update my payment information for auto pay."
We responded:
"Tina, thank you for taking the time to leave us a review! I'm glad to hear that updating your payment information went smoothly. We're always here to assist with anything else you might need. Thanks for choosing us!"
Karen Lohmann
June 2, 2026
5
out of
5
rating by Karen Lohmann
"Just switched to this insurance. Everyone I have met or worked with has been so kind, responsive and engaging. Thanks"
We responded:
"Thank you, Karen! I'm happy to hear that you've had a positive experience with our team. We strive to be kind, responsive, and engaging with everyone we work with. Let us know if we can help with anything else!"
Adam Westervelt
May 27, 2026
5
out of
5
rating by Adam Westervelt
"Patrick, Patricia, and Giselle are awesome to work with. Whether it’s in person, on the phone, or an email exchange, it’s quick and easy! Very happy with the team there!!"
We responded:
"Hey Adam, thank you for the 5 stars! I'm glad to hear that Patrick, Patricia, and Giselle have made your experiences with us quick and easy. We appreciate your support!"
Jocelyn Castillo
May 22, 2026
5
out of
5
rating by Jocelyn Castillo
"Amazing experience with the team at State Farm! Everyone was so kind, helpful, and made the whole process easy and stress-free. The front desk person Giselle was amazing and so sweet. They answered all my questions and did an amazing job getting me set up. Highly recommend!"
We responded:
"Hey Jocelyn, thank you for the 5 stars! I'm really happy to hear that you had such a positive experience with our team. Giselle and the rest of us are always here to make things easy and stress-free for you. We appreciate your recommendation! Thanks for choosing us."